Skip to main content

Reflection on Quality Change


Basically, a company like The North West Company, because they are spreading the company around the Americas, they can face a resistance adopting a quality program. For example, nowadays they are implementing some stores in Central America. We know that every single change produces resistance and sometimes sabotage. Some reasons for that are because in Central America other different languages are used but English. Another reason for that is people don't want to travel overseas. One more reason is that logistics in Central America are harder than in North America.


In order to avoid this situation basically the company should practice active listening to make people feel a safe environment in the company. After that, the management team is able to clearly show the benefits of spreading the company around the world.


The company will increase their profits, consequently it means long life to the company. For those who will need to travel compensations are going to be released. In addition, the Supply Chain will use the lean manufacturing process, six sigma and TQM principles in order to avoid the waste and always enhance their quality. It diminishes the fear about the unknown process and increase the chances of serve their clients providing the same excellent service that they have in North America.

Basically, this is an exercise of leadership to the management team.    

Comments

Post a Comment

Popular posts from this blog

The Brown Cow Model

This model of work has four views of work which are What, Now, How and Future. The two horizontal and the vertical axes separate What from How, and Now from the Future. The Brown Cow Model illustrates four points of view that help to uncover the real business problem and identify useful innovations. The four quadrants which are - What-Now, What-Future, How-Now, and How-Future show the different viewpoints of work. Generally, it is not sufficient to have only two views of business - the "as is" and the "to be". To get a true light on the business problem and to ensure innovations, more views are necessary. Aziz
3 comments
Read more

Usability Requirements

Usability Requirements Ease of Use Requirements: This requirement deals with the aspect to make the product usable for the user. The product should have the following properties for the ease of use Efficiency of Use  Ease of remembering    Overall satisfaction Feedback Personalization and Internationizational Requirements: These requirements deal with the way the product can be changed or advanced related to the user's choices or preferences. The product could have the following personalized requirements: Language or spelling preferences Currency choices Personal Configuration options Learning Requirements: These consider how easy it is to learn to use the product or the service. These requirements may differ on the level of technology or any advancement involved in the product. Some services also require for the engineers or the user to train in a specific program to be able to efficiently use the service or the product. Understandability and Politeness ...
Post a Comment
Read more

Look and Feel requirements for a BA (THIAGO LANES)

Look and Feel requirements for a BA The look and requirements show what a product or service wants to show for the customer related to its appearance, spirit, and mood. All the following characteristics are very important to reach the goal: Appears to be simple to use; Approachable, so that people do not hesitate to use it; Authoritative, so that users feel they can rely on it and trust it; Conforming to the client’s other products; Attractive to children or some other specific group; Unobtrusive, so that people are not aware of it; Innovative and appearing to be state of the art; Professional looking; Exciting; Cool
Post a Comment
Read more